Shipping policy

Introduction

Mensa Brand Technologies Private Limited, a company incorporated under the laws of India (hereinafter referred to as the “Company”, “we”, “us”, or “our”, which expressions shall, unless repugnant to the context or meaning thereof, include its affiliates, including any group company of Mensa Brand Technologies Pte. Ltd.) manages and operates the website [https://global.ishinfashions.com/] (“Website”) to sell Indian ethnic wear and other apparel for females (“Products”) to the customers worldwide, including the USA.

This Shipping Policy (“Policy”), together with our Terms of Use, sets out the terms relating to delivery, shipping, and customs duties for Products purchased on the Website. This Policy and the Terms of Use are applicable to all the purchases made by the customers via the Website. 

We partner with reputed international and domestic third party logistics providers (“Logistic Partners”) to ensure safe and timely delivery of your orders. By purchasing from the Website, you agree to the terms of this Policy.

Shipping and Delivery

2.1. Dispatch Timelines & Logistic Partners

We partner with several Logistic Partners to facilitate shipping and delivery of the Products. Shipment may originate from one of our multiple warehouses or acting warehouses, including local cluster partners.

Our standard dispatch timelines range from 7–10 (seven to ten) business days from the date of order. Estimated delivery timelines will be shared at the order confirmation stage, and dispatch/tracking details will be provided via your registered email and/or mobile number once your order has been handed over to the Logistic Partner.

In rare cases, your order may be delivered in multiple shipments. This does not affect the calculation of customs duties, which are based on total order value and units.

While we coordinate with our Logistic Partners, you acknowledge that they are independent service providers and not related to us in any manner. We have limited control over their operations, fulfilment processes, and personnel.

2.2 Serviceable and Unserviceable Areas

We endeavour to ship across the United States and selected international destinations. However, certain areas may be unserviceable. If your order is inadvertently accepted for an unserviceable location, we will cancel the order and issue a full refund within 21 (twenty one) days.

2.3 User Information for Delivery

To ensure successful delivery, you must provide complete and accurate details including your name, shipping address, billing address, landmarks, and contact information. We shall not be liable for failed or delayed deliveries caused by incorrect or incomplete information provided by you.

2.4 Delivery Attempts

Our Logistic Partners will make up to two (2) delivery attempts. If all attempts fail, we reserve the right to cancel your order and return the Product. In such cases, applicable shipping and handling charges may be deducted from your refund.

2.5 Delays and Limitations

While we make reasonable efforts to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

1. logistical or operational issues with Logistic Partners,

2. adverse weather conditions,

3. strikes, political disruptions, or lockouts,

4. natural disasters or Acts of God,

5. unforeseen technical or operational challenges; or

6. any other event which is beyond the reasonable control of the Company.

In such cases, we will make reasonable attempts to notify you via your registered contact details. The Company shall not be liable for claims, losses, or compensation arising due to such delays.

2.6 Conduct of Delivery Personnel

We strive to work with professional Logistic Partners. However, the behaviour or actions of delivery personnel are outside our direct control. The Company shall not be liable for any misconduct, discourtesy, or deficiencies in service by employees or representatives of Logistic Partners.

2.7 Tracking of Orders

Once shipped, you will receive a tracking ID to monitor your shipment via the Website or the Logistic Partner’s website/app. While we coordinate for timely updates, the Company does not guarantee the accuracy of tracking information, which may be subject to technical delays.

2.8 Shipping Fees

Shipping charges (if applicable) will be displayed at checkout. Charges may vary based on order value, delivery location, and prevailing exchange rates.

By placing an order, you authorize the Company to collect shipping fees on behalf of the Logistic Partner.

Unless otherwise specified, shipping fees are non-refundable in the event of returns or cancellations, except where a defective, damaged, or incorrect Product is delivered (as determined and verified by the Company). 

3. Customs Duties and Taxes

All import duties, VAT, and customs charges applicable in your country are the responsibility of the customer.

The Company has no control over these charges and cannot predict their exact amount, as customs policies vary by country. Customers are advised to check with their local customs office for more information before placing an order.

Delivery timelines may also be affected due to customs clearance procedures, which are outside the Company’s control.

Importer Exporter Code (IEC): AAOCM5326J